Troubleshooting
home Wi-Fi issues
A few factors could lead to connectivity issues with
your home Wi-Fi network. No need for frustration. Linksys is here to help you
quickly identify common issues and provide quick fixes.
Below are some common scenarios, partnered with
steps to determine the causes and provide fixes for each. Follow our steps
closely to restore your network to proper functionality.
Before you read on, try these two easy steps:
1. Power cycle your
router/nodes: Sometimes, a quick power cycling of your router and nodes can
resolve connectivity issues. Unplug the power cable, wait for about 30 seconds,
and then plug it back in. The router’s light will flash while booting up. Allow
a minute or so for the router to reboot and reconnect fully. The light will go
solid once ready.
2. Restart your modem: Restarting your modem can
also help with some of the internet connection issues. Disconnect the power
cable for about 2 minutes before reconnecting it. Depending on your modem's
model, it might take a few minutes to come back online.
What to do if your Wi-Fi network is not detected?
Is my Wi-Fi slower than usual across the entire
network?
Why am I experiencing slow Wi-Fi performance in one
area of my home?
What to do if your Wi-Fi network is not detected?
Do you need help finding your home network for Wi-Fi
access? Are you unable to locate your network?
1. Verify that your router is properly turned on:
Check the power connection on the back of the device. A solid white or blue indicator signifies
that the device is connected and ready to use. Someone could have accidentally
unplugged the power from the router or nodes.
If you still cannot see the Wi-Fi network, proceed
to the next step.
2. Power cycle your router:
Sometimes, a quick power cycling of your router can resolve connectivity
issues. Unplug the power cable, wait for about 30 seconds, then plug it back
in. The router’s light will flash while booting up. Allow a minute or so for
the router to fully reboot and reconnect. The light will go solid once it is
ready.
3. Verify if it is a device-specific issue: Check if
other Wi-Fi devices in your home can connect to the Wi-Fi. If yes, then forget
the network on the device you are having trouble with. Look for your Wi-Fi
network on the device again and rejoin by entering the password. Once
connected, run a speed test to ensure it is back to normal.
4. Maintain proper proximity to the router: If you
are unable to see the Wi-Fi network on the device, make sure you are in the
line of sight of your node.
5. Check for the latest firmware: Firmware updates
fix bug issues on a router. Check the firmware and consider performing an
update.
6. Reset the router: Consider performing a reset and
checking if the default SSID will be detected afterward.
Is my Wi-Fi
slower than usual across the entire network?
Tips to fix a slow home
network.
Experiencing sluggish performance across your entire
Wi-Fi network can be incredibly frustrating. Here’s a step-by-step
troubleshooting guide to help get things back up to speed. And remember, if
you’re still stumped, don’t hesitate to reach out to us for assistance!
1. Check your device: First, start by determining if
the slowdown is isolated to a single device. If so, a quick fix might be as
simple as toggling the Wi-Fi off and on again or rebooting the device.
Read on for more tips if you tried the previous step
and your Wi-Fi is still slow on your devices.
2. Run a speed test: Test your computer or
smartphone's connectivity speeds using a reliable service like Speedtest.net or
fast.com. Test from various locations in your home, including next to your main
router. Compare the results to what you typically expect from your internet
service provider (ISP). If the speeds are consistently low (single digits) and
fall below what you’re paying for, contact your ISP to ensure your service
package is correct or to report any issues on their end.
Continue working through our troubleshooting steps
if your internet speeds are slow, i.e., operating in single digits or no internet
connections.
3. Power cycle your
router/nodes: Sometimes, a quick power cycling of your router can resolve
connectivity issues. Unplug the power cable, wait for about 30 seconds, then
plug it back in. The router’s light will flash while booting up. Allow a minute
or so for the router to reboot and reconnect fully. The light will go solid
once it is ready.
4. Restart your modem: Similar to the router,
restarting your modem can also help. Disconnect the power cable for about 2
minutes before reconnecting it. Depending on your modem's model, it might take
a few minutes to come back online.
5. Call your ISP: If none of the above steps resolve
the problem, it’s time to get in touch with your ISP. Your ISP could be having
an outage / widespread issue.
We’re always happy to help! If you’ve followed the
steps above and your Wi-Fi is still slow, feel free to call us.
Why am I experiencing slow Wi-Fi performance in one
area of my home?
There are two key culprits that cause weak or spotty
Wi-Fi signals.
Wi-Fi interference: This can be caused by your
neighbor’s Wi-Fi, microwave ovens, cordless phones, Bluetooth® devices, and
baby monitors.
Weak signal or obstruction: This can be due to the
distance from your router or nodes; thick walls and ceilings; building
materials (like concrete walls); or obstructions like mirrors, glasses,
furniture, Christmas trees, fish tanks, or metal objects.
Here is a breakdown of troubleshooting tips, starting from the simplest fixes you can try yourself
to more complex solutions:
1. Start by checking your device to determine if the
slowdown is isolated to a single device: If so, a quick fix might be as simple
as toggling the Wi-Fi off and on again or rebooting the device.
If you tried the previous step and your Wi-Fi is
still slow, read on for more tips!
2. Run a speed test: Run a speed test from your
computer or smartphone using a reliable service like Speedtest.net or fast.com.
Test from various locations in your home, including next to your main router.
Compare the results to what you typically expect from your internet service
provider (ISP). If the speeds are consistently low (single digits) and fall
below what you're paying for, reach out to your ISP to verify your service
package or to report any issues on their end.
3. Power cycle your router:
Sometimes, a quick power cycling of your router can resolve connectivity
issues. Unplug the power cable, wait for about 30 seconds, then plug it back
in. The router’s light will flash while booting up. Allow a minute or so for
the router to fully reboot and reconnect. The light will go solid once it is
ready.
4. Relocate your nodes:
Ensure that the node causing the issue is not too far from your router or other
nodes and that there aren't many thick walls obstructing the signal. It is best
to position your nodes in open spaces, minimizing any interference between
them.